PrimeCare

PrimeCare covers your device against manufacturing defects, ensuring peace of mind when you need it most.

Need advanced hardware replacement? Choose PrimeCare+ and we’ll ship you a replacement device before you send us the defective unit to minimize any connectivity downtime.

Enable Incontrol, Peplink’s very own SD-WAN management cloud with a PrimeCare subscription. Use it to build and push complex network topologies to devices in minutes. Review the health of your network and remotely make configuration changes as needed.

Other functions include Zero Touch Configurations and firmware updates in bulk. Standardize VLAN, SSID, firewall, and outbound policies. For access control and energy efficiency, apply schedules to SSID, Wi-Fi radios, and SD-Switch PoE ports.

Standard PrimeCare offers 8×5 support, giving you direct access to our support team.

Prefer 24×7 support? Choose PrimeCare+

PrimeCare is designed to scale and does not count towards FusionHub peer limits. Use as many PrimeCare devices with FusionHub as possible at no extra licensing cost.

Selected PrimeCare models require PrimeCare to enable full SpeedFusion capabilities (Bandwidth Bonding, Smoothing, Hot Failover) opening up deployment possibilities.

The current Primecare devices are listed below:

B One £279.00 /
B One 5G £559.00 /
B One Plus £369.00 /
MAX BR1 Pro 5G £939.00 /
MAX BR1 Mini 5G £509.00 /
MAX BR1 Mini 5G Core £469.00 /
MAX BR2 Pro Enquire Now /
MAX BR1 Mini (HW3) LTEA £419.00 /
MAX BR1 Mini (HW3) LTE £329.00 /
MAX HD1 Dome Pro Enquire Now /
Dome Pro Duo Enquire Now /
Balance 310 Fiber 5G Enquire Now /

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What is Peplink Primecare Used For?

Full SpeedFusion Capability - Peplink PrimeCare enables full SpeedFusion (Bonding, WAN Smoothing, Hot Failover), opening up deployment possibilities for any PrimeCare device. For example, the MAX Transit Duo will be upgraded with full SpeedFusion in order to enable faster file transfer and higher quality streaming from mobile locations. Use WAN Smoothing to deliver smooth and consistent video conferencing, protecting it from packet loss.

Centralized Management - All devices with Peplink PrimeCare enabled will have access to InControl: our SD-WAN management cloud. Use it to build and push complex network topologies to devices in minutes. On a single screen, review the health of your network and remotely make configuration changes as needed.
InControl makes enterprise deployments simple by centralizing a number of important functions. Zero Touch Configurations and firmware updates in bulk. Standardize VLAN, SSID, firewall, and outbound policies. For access control and energy efficiency, apply schedules to SSID, Wi-Fi radios, and SD-Switch PoE ports.

Warranty Support - Each PrimeCare subscription includes standard warranty coverage, so you can deploy your PrimeCare devices with peace of mind at an excellent price.

SpeedFusion Cloud Usage - The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.